Under applicable law, we are obliged to inform consumers about the existence of the European Online Dispute Resolution Platform, which can be used to resolve disputes without having to go to court. The European Commission is responsible for setting up the platform: http://ec.europa.eu/odr.

 

You can also submit your complaint directly to us at the following email address: [email protected]

 

Please note that we are neither willing to participate in the dispute resolution procedure under the European Online Dispute Resolution Platform nor before a Consumer Arbitration Board. To contact us, please use our email above.